Field Collection Agent (Contract) - Labuhan Batu, Indonesia

Join Infomedia Nusantara, a leading provider of business process outsourcing (BPO) and digital solutions in Indonesia, as a Field Collection Agent (Contract) in Labuhan Batu, North Sumatra. In this role, you will play a crucial part in our financial services team, focusing on collecting payments from clients and ensuring timely and accurate collections. This is a contract position with the potential for full-time opportunities based on performance.

As a Field Collection Agent at Infomedia Nusantara, you will work closely with our clients to understand their payment needs and develop effective collection strategies. You will use tools like Salesforce and SAP to manage and track collections, ensuring that all payments are processed efficiently and accurately.

Labuhan Batu, with its strategic location and growing business community, offers an excellent opportunity for professional growth and development. This role is perfect for individuals looking to build a career in the BPO industry while contributing to meaningful projects.

📋 Tanggung Jawab Pekerjaan

• Collect payments from clients through various channels, including phone, email, and in-person visits.
• Manage and track collections using Salesforce and SAP.
• Develop and implement effective collection strategies based on client needs.
• Communicate with clients to resolve payment issues and ensure timely collections.
• Monitor collection performance and provide regular reports to the team.
• Collaborate with the financial services team to ensure smooth operations.
• Adhere to company policies and procedures related to collections.
• Provide excellent customer service to clients and maintain a high level of professionalism.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a similar role, preferably in the BPO or financial services industry.
• Proven track record of successful collections and customer service.
• Strong communication and negotiation skills.
• Familiarity with Salesforce and SAP.
• Ability to work independently and as part of a team.
• High level of professionalism and integrity.
• Bachelor's degree in Business Administration, Finance, or a related field.
• Valid driver's license and reliable transportation.

🛠️ Keahlian

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