Customer Service Coordinator (12-Month Contract)

Join HellermannTyton Pte Ltd as a Customer Service Coordinator on a 12-month contract in beautiful Bali! This is a fantastic opportunity to work with a global leader in cable management solutions while enjoying the vibrant culture and lifestyle of Indonesia's most sought-after destination. As a Customer Service Coordinator, you'll be at the heart of our operations, ensuring our customers receive the best possible service and support. Located in the heart of Bali, you'll have easy access to the island's stunning beaches, rich culture, and world-class dining.

In this role, you'll handle customer inquiries, complaints, and feedback, ensuring our customers' needs are met with prompt and professional responses. You'll also work closely with our sales and technical teams to provide comprehensive support and solutions. HellermannTyton is known for its innovative products and exceptional customer service, and we're looking for someone who shares our commitment to excellence.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries, complaints, and feedback via phone, email, and live chat, ensuring timely and professional responses.
• Work closely with sales and technical teams to provide comprehensive support and solutions to customers.
• Monitor and analyze customer service metrics to identify areas for improvement and implement solutions.
• Develop and maintain customer service policies and procedures to ensure consistent service quality.
• Train and mentor new customer service representatives to ensure high standards of service.
• Collaborate with marketing and sales teams to promote customer satisfaction and loyalty.
• Participate in product development and improvement initiatives based on customer feedback.
• Ensure compliance with company policies and regulations related to customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in customer service, customer support, or a related role.
• Proficient in using CRM software such as Salesforce or HubSpot.
• Strong communication and interpersonal skills, with the ability to handle difficult customers professionally.
• Excellent organizational and time management skills.
• Familiarity with cable management solutions and industry standards is a plus.
• Fluent in English, both written and spoken.
• Ability to work in a fast-paced, dynamic environment.

🛠️ Keahlian

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