Part-Time Front Office Agent

Join Solaris Hotel's dynamic team as a Part-Time Front Office Agent in the heart of Kuta, Bali! This role is perfect for hospitality professionals who thrive in fast-paced environments and are passionate about creating exceptional guest experiences. You'll be the first point of contact for our incoming guests, ensuring a smooth check-in and check-out process, and providing them with a warm and welcoming atmosphere. With your exceptional communication skills and attention to detail, you'll be the backbone of our front desk team, handling reservations, inquiries, and any guest concerns with professionalism and efficiency. Solaris Hotel is more than just a place to stay; it's a vibrant community hub where guests can enjoy a blend of luxury and local culture. As a Part-Time Front Office Agent, you'll play a crucial role in delivering our commitment to exceptional service and guest satisfaction. Join us and be part of a team that values innovation, teamwork, and a passion for hospitality.

At Solaris Hotel, we believe in fostering a work environment that encourages growth and development. As a Part-Time Front Office Agent, you'll have the opportunity to enhance your skills in customer service, problem-solving, and multitasking. Our hotel is equipped with state-of-the-art technology, including our Property Management System (PMS) and Customer Relationship Management (CRM) tools, which you'll use to streamline operations and improve guest experiences. You'll also have access to ongoing training and development programs to help you stay updated with industry best practices and trends.

If you're ready to take on the challenge of being the face of Solaris Hotel and delivering outstanding service to our guests, we invite you to apply for the Part-Time Front Office Agent position. Join us in creating unforgettable experiences for our guests and be part of a team that's dedicated to excellence in hospitality.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests upon arrival and departure, ensuring a warm and welcoming atmosphere.
• Handle check-in and check-out processes efficiently, using our Property Management System (PMS) and Customer Relationship Management (CRM) tools.
• Manage guest reservations, inquiries, and concerns with professionalism and efficiency.
• Provide information about hotel facilities, local attractions, and services to enhance the guest experience.
• Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations and guest satisfaction.
• Maintain accurate and up-to-date guest records and communications.
• Promote and sell hotel packages, special offers, and amenities to maximize guest satisfaction and revenue.
• Ensure compliance with hotel policies, procedures, and safety regulations.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in front office or hospitality roles, preferably in a hotel or similar setting.
• Strong communication and interpersonal skills to effectively interact with guests and colleagues.
• Excellent problem-solving and decision-making abilities to handle guest concerns and emergencies.
• Proficiency in English, both written and spoken, as it is the primary language of our hotel.
• Familiarity with Property Management System (PMS) and Customer Relationship Management (CRM) tools is a plus.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Previous experience in a fast-paced, service-oriented environment is a plus.
• Enthusiasm for hospitality and a passion for creating exceptional guest experiences.

🛠️ Keahlian

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